Reference

Legal clarity for your st789 account

st789 Legal sets out how account access, wallet checks, personal data and policy requests work before you open the lobby.

Account termsData handlingPolicy contactLocal access

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What our Legal notice covers

st789 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Legal notice explains the conditions attached to an st789 account, including identity details, phone verification, wallet ownership checks and access decisions. We use these steps to match an account with its requested activity and to resolve a payment record when a DANA, OVO, GoPay or

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QRIS transaction needs checking. Bank transfer and virtual account records may also be compared with the account name and reference. Access depends on local law; if a restriction applies where you are, we will not present the service as available. Read the notice before opening an
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account, and contact support if a clause or request is unclear.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT THE POLICY TEAM

Get help with a Legal question

A clear contact route matters when you need a correction, access explanation or copy of an account record.

HOW WE HANDLE DATA

Practical controls behind our Legal policy

Legal is not only a page of wording; it also describes the controls we use around your account.

Account data

We collect the account details needed to create access, confirm your phone and respond to requests. Our staff use the registered account record when handling a Legal question, so another person cannot casually request details about your activity.

Cookies

Cookies help keep the account session working and remember settings needed for the Legal and account pages. You can manage browser cookie controls, although changing them may affect sign-in, policy links or the path back to the lobby.

Payment references

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference may be retained to match a payment query. We do not need your wallet PIN or one-time code to investigate a receipt or status issue.

Account security

Phone verification comes before account access and before we discuss private records. Keep your password and one-time codes private. If your device changes, tell support through the account route so we can check ownership before making an access change.

Retention requests

We keep records only as long as needed for account administration, payment reconciliation, disputes and policy duties. You can ask what record is held, request a correction or ask about removal; we will explain any record that must remain.

Change requests

To request a data change, contact support with your registered phone number, the field you want corrected and the reason. We may ask for additional ownership checks, then confirm whether the change is completed or explain the applicable Legal restriction.

Answers before you open an account

These Legal answers focus on the questions we expect from Indonesian customers before account creation. They explain where to find the policy text, how we handle personal records, what happens during phone verification and how to ask for a correction. If your question concerns access to the service, remember that availability depends on local law and may differ by location.

The Legal page is linked from the account and footer areas, so you can read it before creating access. It covers account conditions, data handling, cookies, payment references, requests for changes and access wording for Indonesia where local law permits.

Yes. Phone verification is an account step used before access and before we discuss private records. Use the phone number registered to your account, keep one-time codes private and contact support if a new device or number prevents verification.

Our Legal policy allows a payment reference to be checked when you ask about a DANA or QRIS transaction. Send the date and reference through support; never send a wallet PIN or one-time code. The record may be retained for reconciliation.

You can request a correction through the policy contact route. Include your registered phone number, identify the field that is wrong and explain the requested change. We confirm ownership first, then tell you whether the correction can be made.

It means account availability and eligibility are assessed against the rules applicable to your location. We provide access where local law permits. If a local restriction affects your request, support can explain the policy path without promising access.

Send a removal request through support with your registered phone number and the records you want reviewed. We assess the request under our Legal policy. Some records may need to remain for payment reconciliation, disputes or required account administration.

Use the support link beside the account or cashier area and label your message as a Legal question. Add the clause or topic, your registered phone number and the relevant date. We will route the request to the team handling policy matters.

Legal clarity for your st789 account

Get help with a Legal question

Practical controls behind our Legal policy

Account data

Cookies

Payment references

Account security

Retention requests

Change requests

Answers before you open an account

01 Where can I read the st789 Legal terms?

02 Does st789 Legal explain phone verification?

03 How does Legal apply to DANA and QRIS records?

04 Can I ask st789 to correct my personal data?

05 What does depends on local law mean for access?

06 How do I ask for account record removal?

07 Who should I contact about a Legal clause?

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